Return Policy
filipra private limited
Return Policy for Filtara Pvt. Ltd.
1. Introduction:
- Briefly introduce Filtara Pvt. Ltd and the purpose of the return policy.
- Express commitment to customer satisfaction.
2. Eligibility for Returns:
- Specify the conditions under which a product is eligible for return.
- Include details on the timeframe for returns (e.g., within 30 days of purchase).
3. Products Excluded from Returns:
- Clearly list any products that are non-returnable.
- Provide reasons for the exclusion (e.g., perishable items, customized products).
4. Return Process:
- Step-by-step guide on how customers can initiate a return.
- Include information on contacting customer support and obtaining a return authorization.
5. Condition of Returned Items:
- Outline the expected condition of the product for a successful return.
- Include details on packaging requirements.
6. Refund or Exchange Options:
- Clearly state whether customers are eligible for a refund or exchange.
- Specify the method and timeframe for refunds.
7. Return Shipping:
- Clarify who is responsible for return shipping costs.
- Provide information on how to obtain a return shipping label (if applicable).
8. Restocking Fees:
- Communicate if there are any restocking fees and under what circumstances they apply.
9. Damaged or Defective Items:
- Explain the process for returning damaged or defective items.
- Include instructions for documenting and reporting issues.
10. Cancellation of Orders:
- Detail the process for canceling an order before it is shipped.
- Specify any cancellation fees or conditions.
11. Customer Support Contact Information:
- Provide clear contact information for customer support.
- Include operating hours and response times.
12. Policy Updates:
- Mention that the return policy is subject to change and provide a date for the last update.
- Notify customers of any significant changes to the policy.
13. Conclusion:
- Reiterate the commitment to customer satisfaction.
- Thank customers for their understanding and cooperation.
